Shipping Policy
At SN Collection (Manufacturer) and TohfaCenter.com, we strive to ensure a seamless and timely delivery experience for all our customers. This Shipping Policy outlines the details of our shipping process, delivery timelines, and other related information. Please read this policy carefully before placing an order on our website www.TohfaCenter.com.
1. Shipping Locations
We currently ship our personalized and home decor gifts across India. As a Hyderabad-based business, we are proud to serve customers nationwide.
2. Shipping Partners
We partner with reliable and trusted courier services to ensure your orders are delivered safely and on time. Some of our shipping partners include:
- India Post
- Delhivery
- Blue Dart
- DTDC
- Other reputable courier services
3. Shipping Charges
Shipping charges are calculated based on the following factors:
- Order Value: Free shipping may be available for orders above a certain value (if applicable).
- Delivery Location: Shipping costs may vary depending on the destination.
- Product Weight and Dimensions: Heavier or bulkier items may incur additional charges.
The exact shipping cost will be displayed at checkout before you confirm your order.
4. Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- For personalized or custom-made products, processing may take 5-7 business days to ensure the highest quality.
5. Delivery Time
Once your order is shipped, the estimated delivery time is as follows:
- Hyderabad: 1-2 business days
- Other Major Cities: 3-5 business days
- Rest of India: 5-7 business days
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also log in to your account on our website to check the status of your shipment.
7. Shipping Address
Please ensure that your shipping address is accurate and complete at the time of placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately at [Your Email Address] or [Your Phone Number].
8. Undelivered or Returned Orders
If your order is returned to us due to an incorrect address, refusal to accept the package, or unavailability at the delivery location, we will contact you to arrange a reshipment. Additional shipping charges may apply for reshipment.
9. Damaged or Lost Orders
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will assist you with a replacement or refund.
- Lost Orders: If your order is lost in transit, we will investigate with the courier partner and keep you updated. If the order cannot be located, we will reship your order or issue a refund.
10. International Shipping
Currently, we do not offer international shipping. We only deliver within India.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at:
SN Collection (Manufacturer) & TohfaCenter.com
Email: Tohfacenter247@gmail.com
Phone: +91 8125699492
Address: Falaknuma, Hyderabad, Telangana, India. 500053
Thank you for choosing SN Collection and TohfaCenter.com. We appreciate your trust and look forward to delivering your personalized and home decor gifts with care and efficiency!