Cancellation/Refund Policy
Cancellation, Refund, and Replacement Policy
Effective Date: 01 : August : 2025
Introduction
At SN Collection (Manufacturer) and TohfaCenter.com, we value your satisfaction and aim to ensure a smooth and fair shopping experience. Please read this policy carefully before placing your order.
1. Cancellation Policy
For Non-Personalized Items
- You may cancel your order within 24 hours of placing it, as long as the order has not been shipped.
- To cancel, please contact us at:
- Email: tohfacenter247@gmail.com
- WhatsApp: +91 8125699492
For Personalized or Customized Items
- Orders for personalized products can only be cancelled within 2 hours of placing the order.
- After this period, cancellations cannot be accepted as production may have already started.
2. Refund Policy
For Non-Personalized Items
- If your order is cancelled within the allowed time, a full refund will be issued to your original payment method within 5-7 business days.
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and share clear photos or videos. Once verified, we will process a refund or send a replacement, as you prefer.
For Personalized or Customized Items
- Refunds are not available for personalized products unless they are damaged during delivery.
- In such cases, an unboxing video showing the damage must be shared within 48 hours of delivery. Upon approval, a replacement will be arranged. Refunds will not be issued for these items.
3. Replacement Policy
For Non-Personalized Items
- If you receive a product that is damaged, defective, or incorrect, you may request a replacement within 48 hours of delivery. Please include photos or videos for verification.
For Personalized or Customized Items
- Replacements are provided only for damaged items and only if an unboxing video is shared.
- We do not offer replacements for issues such as incorrect customization details provided by the customer or change of mind.
4. How to Request a Cancellation, Refund, or Replacement
To raise a request, please contact us at:
SN Collection (Manufacturer) & TohfaCenter.com
Email: tohfacenter247@gmail.com
WhatsApp: +91 8125699492
Please include:
- Your order number
- Reason for the request
- Photos or videos (if applicable)
5. Processing Time
- Refunds: 5-7 business days after approval
- Replacements: Shipped within 3-5 business days after verification
6. Exceptions
We are unable to process cancellations, refunds, or replacements in the following situations:
- Personalized products after the 2-hour cancellation window or after shipping
- Incorrect or incomplete delivery address provided by the customer
- Package refusal or customer not available at delivery location
7. Jurisdiction
For any disputes related to orders or transactions on this website, the courts located in Hyderabad, Telangana shall have exclusive jurisdiction.
Conclusion
By placing an order with us, you confirm that you have read and agree to the terms of this policy.
7. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us at:
SN Collection (Manufacturer) & TohfaCenter.com
Email: Tohfacenter247@gmail.com
Phone: +91 8125699492
Address: Falaknuma, Hyderabad, Telangana, India. 500053
Thank you for choosing SN Collection and TohfaCenter.com. We appreciate your understanding and cooperation regarding our policies.
By placing an order, you confirm that you have read and agree to this Cancellation, Refund, and Replacement Policy.